Why customers hate chatbots: Addressing the pain points
Chatbots: They were designed to make our lives easier, but sometimes it feels like they’re actively trying to make them harder.

Chatbots: They were designed to make our lives easier, but sometimes it feels like they’re actively trying to make them harder.
Yajush Gupta
Author
February 10, 2025
February 10, 2025
Valentine’s Day spending is set to hit $535 million—here’s how small businesses can grab their share.
Yajush Gupta
Author
February 7, 2025
February 7, 2025
SMEs are speaking out against a new ATO rule that could hit their wallets. COSBOA is urging the government to rethink before it’s too late.
Yajush Gupta
Author
February 7, 2025
February 7, 2025
We’ve rounded up the top funding wins that are fueling the growth of Australian businesses.
Yajush Gupta
Author
February 7, 2025
February 7, 2025
This Founder Friday, we sit down with Searle to learn her secrets to time management, her strategies for success, and how she manages to stay inspired
Yajush Gupta
Author
February 7, 2025
February 7, 2025
A new $160,000 pilot from Sendle aims to remove the EV cost barrier for small trucking businesses.
Yajush Gupta
Author
February 6, 2025
February 6, 2025
From well-meaning friends to online gurus, bad business advice is everywhere. Here’s how to avoid it
Yajush Gupta
Author
February 6, 2025
February 6, 2025
The lines between online and offline, physical and digital, are blurring. What will retail look like when those distinctions disappear entirely?
Yajush Gupta
Author
February 6, 2025
February 6, 2025
They’re experienced, they’re financially secure, and they’re ready to spend. But the 50+ market is often overlooked by marketers, creating a unique opportunity for SMEs
Yajush Gupta
Author
February 6, 2025
February 6, 2025
COSBOA is bringing its roadshow to, Queensland, offering two free workshops designed to address critical issues facing small businesses
Yajush Gupta
Author
February 5, 2025
February 5, 2025