Effective communication is without a doubt essential to the success of any organisation.
In 2020, when the majority of the Australian workforce was ordered to work from home, many aspects could quickly adapt thanks to some crucial downloads, hardware upgrades, and effective internal communication tools at their disposal because today’s business processes are largely enabled by technology.
If an organisation wants to promote a creative culture, its staff members must feel empowered and comfortable sharing their thoughts and problems. Digital communication tools are more crucial than ever as the company spreads from offices to kitchen tables. Online video conferencing and in-person meetings have made communication with colleagues and customers easier and more convenient than ever before.
Your small business has a variety of alternatives for collaboration, including software, a mobile app, and social networking sites like Twitter and Facebook.
This week’s edition of Tech Tuesday offers a list of new-age communication solutions your business can utilise for effective functioning and efficiency.
8×8 Conversation IQ
8×8 Conversation IQ extends formal contact centre capabilities, such as quality management and speech analytics, to any 8×8 cloud communications users. The new offering applies conversational artificial intelligence (AI) to help organisations uncover insights, foster coaching, and ensure professional engagements deliver consistent experiences across the entire enterprise, for all user roles, from the contact centre to the front desk and the back office.
8×8 Conversation IQ is delivered via 8×8 XCaaS (eXperience Communications as a Service™), a single-vendor, integrated cloud communications and contact centre platform, enabling team leaders and supervisors throughout an organisation to oversee, evaluate, score and analyse voice interactions anywhere in the organisation.
8×8 Conversation IQ provides easy-to-use, consistent and automated evaluation, reporting, and analytics capabilities that deliver AI-infused actionable insights into employees’ communications effectiveness, process adherence, and regulatory compliance. 8×8 Conversation IQ also supports voice interactions on Microsoft Teams endpoints via the 8×8 Voice for Microsoft Teams Direct Routing as a Service offering. Simple installation does not require professional services or separate multi-vendor applications, reducing complexity, risk, and cost.
For more information, visit: 8×8 Conversation IQ
Podium is a communications platform that enables companies with a local presence to conveniently connect with their customers at critical touchpoints to help them strengthen their business. Through its SMS-based platform, Podium enables over 100,000 local businesses to communicate with their customers on the platform they use most frequently: text.
Today, email communication has less impact, and phone calls are inconvenient, but many Australians live and work on their smartphones. SMS text messages have a 98% open rate and a 209% higher response rate than phone, email or Facebook. Moreover, three in four consumers prefer to interact with a business via text.
With a focus on ease, speed and convenience for customers, Podium enables local businesses to gain reviews, collect payments, communicate with customers and capture leads – all from a single inbox. Since March 2020, when the first lockdown began, Australian businesses have sent over six million messages and received over 200,000 reviews through Podium.
For more, click here.
Avaya Cloud Office
Avaya Cloud Office is a cloud-based platform that Avaya launched in July 2020 to deliver UCaaS (unified communications-as-a-service) and CCaaS (contact-centre-as-a-service) capabilities.
Avaya Cloud Office is designed for small-to-medium enterprise and government customers and consolidates communication and collaboration tools into a single, office-in-a-pocket application. This supports hybrid work arrangements by enabling employees to call, meet, share and collaborate anywhere on iOS and Android devices. Avaya Cloud Office has over 130 integrations – including Google G-Suite, Salesforce and Outlook.
By removing application chaos and simplifying the experience into a single platform, overload is eliminated, and worker productivity and collaboration are improved. Customers, in turn, reap the benefits of improved agent reachability, additional support for remote staff, and an all-in-one, holistic solution. Local organisations that have benefitted from Avaya Cloud Office include YMCA Victoria (The Y), AECC Global and InnerVision Engineering.
Socialsuite is a global leader in impact technology, offering a simple, cost-effective reporting platform for teams committed to changing the world. As legislators and key stakeholders (including investors/funders and rating agencies) increasingly demand ESG and social impact reporting, there is a growing need for purpose-built technology to support organisations looking to create positive change.
Founded in 2014, Socialsuite set out to help all organisations to show the change they are making. Socialsuite has clients across the Asia Pacific, the Americas and Europe. They include companies from various sectors, government agencies, philanthropic foundations, not-for-profits and NGOs.
Socialsuite ESG has been adopted by more than 70 publicly traded companies globally, with a combined market capitalisation of more than $5 billion. Customers come from various industries, including agriculture, biopharma, fintech, media, mining, oil & gas, therapeutics, and software. A full list of Socialsuite’s ESG clients, which include companies listed on the ASX, NZSE, NASDAQ, NYSE and OTC Markets, can be found online.