New data compiled by Australian computer provider and technology support company Geeks2U, has revealed the most common reasons computer users call support lines, with infections such as viruses and malware topping the list.
Geeks2U’s inaugural Australian Computer Barometer gathered data from its customer management systems to identify the main reasons why people call computer support lines across the country.
Computers infected with viruses and other malware accounted for over a quarter of Geeks2U activity in June (27 percent), followed by desperate pleas to help retrieve lost data (14 percent) and followed closely by operating systems.
Despite the large number of virus and malware issues, only three percent involved Macs. When it came to operating system problems, 10 percent were Vista related, 15 percent were XP related and only 3.4 percent were Mac related.
According to David Hancock, founder and MD of Geeks2U, thousands of Australians call technology support lines every month. Hancock said the report was designed to shed light on the computer problems Australians face and how to solve them.
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