South Australian electricity and gas customers have been letting the Energy Ombudsman know how they feel about the quality of their energy suppliers, as enquiries and complaints rose by over 60 percent in the last financial year.
South Australia is following in the steps of New South Wales and Queensland, who have also seen significant increases in complaints, specifically around energy billing issues. Around half of the complaints were generated from billing issues, highlighting problems with late billing, incorrect bills and customers receiving no bill at all.
Tim Wolfenden, CEO of Make It Cheaper, said complaints in all capital cities are on the rise as electricity prices soar, and energy suppliers will need to be more mindful of the service they are providing.
“We are starting to see an unfortunate pattern across a number of the states in Australia, where complaints are on the up, and it’s a shame that South Australia hasn’t managed to buck this trend,” he said. “The root of the complaint often seems to be due to suppliers changing their billing systems from old to new. Nevertheless, this still ends up causing home owners and small businesses confusion and stress, especially if they do not know if their bill is accurate or not.”
According to Wolfenden, service will become an increasingly important factor when customers look to review their energy supplier in the coming months, as electricity prices continue to soar.
Small business hit hard by soaring energy bills