Business leaders focus on customer loyalty in downturn

By Jessica Stanic · 17 February 2009 · Locked

Business Leaders Shift Focus Amid Economic Downturn

As the economy takes a hit, CEOs are rethinking their strategies to keep customers loyal. But what are the key areas they're focusing on to stay ahead?

Read the full article →

Summary

With the economic downturn affecting business, company CEOs and senior managers have highlighted the need to increase their focus on enhancing customer loyalty. According to the CCS Business Leadership Survey, conducted by The Corporate Behavioural Specialists of 140 leaders across Australia, CEOs and senior managers found that the top 5 areas of focus for their […]