Tag · 2 stories
#Zappos
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Guy Kawasaki: Enchant customers like Apple, Zappos and Virgin
Investor and author Guy Kawasaki says the business world needs more charm. Here’s his 10-step formula to enchant customers.
Inc. · 2 min
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Core values: The key ingredient of Zappos, Google and Southwest Airlines
What do Zappos, Google and Southwest Airlines have in common? Simple. A set of core values they’ve obsessed over, which have created a rock solid business culture.
Tristan White · 2 min