Tag: Verizon

In 2017, we’ve witnessed numerous Customer Experience (CX) failures that have damaged the reputations of some of the largest companies in the world. From long call waiting times after a number of severe outages, to poor customer service ratings, and other critical service failures, there are a number of lessons to be learned if brands […]

Verizon has put together a list of 10 technology trends for 2012, predicting the connections between people, machines and their environments will shape the way small businesses work.