Customer obsession and innovation are “very much on a continuum”, Russ Grandinetti – Amazon’s Senior Vice President, International Consumer – told the audience at Amazon Innovation Day in Sydney, last week. Grandinetti, who was amongst Amazon’s first 2000 hires and sits inside its top 40 employees in terms of tenure, spoke of the need for […]
Industries left, right and centre are being infiltrated by tech-driven startups willing to address prevailing inefficiencies and achieve a superior customer experience. Against this backdrop, many incumbents are realising that unless they ride the wave of disruption, they’ll by swept away with the status quo. This week, for our exclusive “Let’s Talk…” feature examining disruption, […]
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