The idea of having to develop a groundbreaking innovation can seem as terrifying as it is exciting to many entrepreneurs. Innovation is risky and won’t always go to plan. However, there’s no need to worry, because successful innovation isn’t about being perfect, it’s about continual improvement. Don’t get stressed about the risk: get excited instead. […]
For the uninitiated, the term ‘3D body-mapping’ might conjure up images of futuristic cartographers (which, to be fair, isn’t entirely off the mark). It’s the technology which has helped Sydney-based startup mPort land a reported $80m deal with America’s largest gym chain LA Fitness, secure $12 million in funding from high-net-worth Australian investors and onboard […]
Three in four SMEs (76%) have invested in technology over the last 12 months to boost their innovative capacity, according to research undertaken by cloud accounting provider MYOB. Other key findings from MYOB’s latest Business Monitor, which involved a survey of more than 1000 business owners and directors, also found that: Almost a third of […]
Evergen is taking advantage of a “once-in-a-hundred-years” opportunity for startups to gain ground against Australia’s legacy energy retailers, its CEO told Dynamic Business. Launched in August, last year, Evergen sells intelligent home energy systems that utilise solar power, batteries and CSIRO technology, which has been exclusively licensed to the energy services startup. Co-founded by Emlyn Keane […]
When it first launched, NZ start-up Invert Robotics had a “solution in search of a market”. Today, it’s enjoying significant year-on-year growth, having adapted it robotics technology for use by multiple industries across multiple countries Founded out of New Zealand’s University of Canterbury in 2011, Invert Robotics employs robots which are capable of climbing various surfaces, […]
One of the things we need to contend with as game developers is the idea among those outside the industry that what we produce is nothing more than frivolous entertainment. This is quite clearly the implication of the Federal Government policy towards the games industry, where we’re not provided support nor funding on any level, […]
The use of chatbots in mobile messaging will inevitably ‘usurp’ call centres as the norm in customer care but businesses must take care not to overstate the capabilities of their bots, according to Steven Fitzjohn, the regional vice president (APAC) at LivePerson. To better understand attitudes towards the use of chatbots in customer care, the […]
Supporting female entrepreneurs means physically breaking the glass ceiling with a jackhammer, not just talking about it, writes Christie Whitehill, founder of the Tech Ready Program. Female entrepreneurs are fighting back. Over the last 10 years and more, the global economy combined with the progress of technology has fostered an extremely healthy environment for entrepreneurs […]
Businesswomen will continue to be underrepresented in tech-related industries if they are judged against male values, according to Silicon Valley veteran Julie Demsey, General Manager of SBE Australia. Demsey spoke to Dynamic Business about the skills women bring to the tech sector, the difference between Australia’s start-up culture and America’s, and the launch of SBE Australia’s […]
Gartner defines customer experience (CX) as “the customer’s perceptions and related feelings, caused by the one-off and cumulative effect of interactions with a supplier’s product or service, marketing, channels, employees, and systems.” However, there is a crucial element of CX that has been overlooked within the customer engagement management landscape. It’s called Operational Customer Experience (OCX) […]
