Tag · 2 stories
#Personal Information
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Small businesses face stiff penalties under new data breaches scheme, Ombudsman warns
With just over three weeks until mandatory data breach reporting laws come into effect, the Australian Small Business and Family Enterprise Ombudsman (ASBFEO), Kate Carnell, has urged small businesses to ensure they are prepared as a matter of urgency. From 22 February, organisations with personal information security obligations under the Privacy Act 1988 will be […]
James Harkness · 2 min
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CX marks the spot: Lessons for restoring trust with customers after a company data breach
Consumers have become increasingly comfortable with providing personal data to brands in order to receive a personalised experience and seamless customer journey. However, recent news that Uber concealed a data breach affecting 57 million users and drivers for a year, demonstrates the rapid mistrust a brand can generate when it doesn’t adequately protect this data, […]
Alok Kulkarni · 2 min