Tag · 2 stories
#On Premise
Cloud ◆
How cloud enhances big data analytics
Big data and business analytics are set for double digit growth, with the global market forecasted to grow to more than $203 billion in 2020, up from $130.1 billion in 2016, according to IDC. Moreover, small and medium businesses (SMBs) in particular are predicted to continue to increasingly invest in big data and business analytics, with […]
Prabhjot Sodhi and Melody Yang · 2 min
Cloud ◆
On call in the cloud: The case for SMBs transforming their contact centres
Cloud computing has transformed almost every aspect of business IT, and call centres are the next sector ripe for cloud adoption. For SMBs, cloud contact centres are particularly attractive, offering lower costs, greater flexibility and the capacity to have an enterprise-class system catering to a smaller organisation. Call centres have undergone major transformations in the […]
Kristen Pimpini · 2 min