Tag · 2 stories
#Multichannel
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The line between e-commerce and physical retail has blurred (for the better)
Retailers are finally moving beyond the distinction of physical and e-commerce operations.
Brendan Maree · 2 min
Locked ◆
Too many contact options creates confusion
There are more ways than ever before to contact a company – phone, email, social media, face-to-face – yet poor coordination across these channels can lead to mixed messages for customers.
Gina Baldassarre · 2 min