Tag · 2 stories
#Mobile Messaging
Entrepreneur ◆
From ‘garage fantasy’ to global reality: The rise of Carl Krumins’ SMS technology company
When Carl Krumins was fired from a job cleaning floors, twenty years ago, the aspiring tech entrepreneur realised he would never achieve success unless he pursued his passion. Today, his brainchild – mobile messaging tech provider SMSGlobal – is an international success story. With 70 staff across five offices (New York, Dubai, Croatia, Melbourne and […]
James Harkness · 2 min
Business Tech ◆
No bots about it: the technology that will inevitably become the norm in customer care
The use of chatbots in mobile messaging will inevitably ‘usurp’ call centres as the norm in customer care but businesses must take care not to overstate the capabilities of their bots, according to Steven Fitzjohn, the regional vice president (APAC) at LivePerson. To better understand attitudes towards the use of chatbots in customer care, the […]
James Harkness · 2 min