Tag: Mobile Messaging

When Carl Krumins was fired from a job cleaning floors, twenty years ago, the aspiring tech entrepreneur realised he would never achieve success unless he pursued his passion. Today, his brainchild – mobile messaging tech provider SMSGlobal – is an international success story. With 70 staff across five offices (New York, Dubai, Croatia, Melbourne and […]

The use of chatbots in mobile messaging will inevitably ‘usurp’ call centres as the norm in customer care but businesses must take care not to overstate the capabilities of their bots, according to Steven Fitzjohn, the regional vice president (APAC) at LivePerson. To better understand attitudes towards the use of chatbots in customer care, the […]