Tag · 2 stories
#Holiday Season
Expert ◆
B2B businesses: Why it pays to keep your e-commerce operations ticking over during the holiday period
Is your B2B business planning on shutting up shop over the upcoming Christmas and New Year period?
Ruben Mink · 2 min
Digital ◆
How to ‘surge-proof’ your customer service
Surge periods are normal part of any business activity, especially as customer demand peaks around a range of common annual events such as Easter, which is just around the corner. Over the past few years businesses have seen about 50-60% increase in support volume over the holiday period, but despite being aware that businesses are […]
Sreelesh Pillai · 2 min