Tag · 3 stories
#Fifth Quadrant
Locked ◆
NSW Business of the Year announced
Fifth Quadrant was named the winner of the Telstra NSW Business of the Year Award and the Medium Business Award this week.
Gina Baldassarre · 2 min
Digital ◆
Consumers prefer web chat for customer service
Web chat is the preferred channel for consumer customer service according to a new report from Fifth Quadrant.
Tasnuva Bindi · 2 min
Locked ◆
The disconnect between social media and customer service
New study by Fifth Quadrant found that 70 percent of Australian companies are offering social media as a customer service channel, while only 31 percent of consumers are making any use of it.
Tasnuva Bindi · 2 min