Tag: Employee Interaction

Businesses need to foster a culture that makes employees feel safe to disagree, as experts find safe conflict has benefits to an organisation.

Employees that witness workplace bullying are just as likely to be impacted by it as those who are bullied, with such behaviour occurring most commonly in businesses with less constructive leadership.

One under-performing member can spoil the work of a whole team, according to a study by UNSW researcher Benjamin Walker, in which he tested the conscientiousness of team members, and proved ‘one bad apple’ at work can indeed ‘spoil the barrel’.

Managers find Gen Y staff easier to work with than the challenge of Baby Boomers, according to research conducted by Leadership Management Australasia (LMA).

Getting the most out of the employee-customer encounter is essential for a business, and the first step to managing employee-customer interaction is measuring the customer experience. “Quality” is easy to measure and manage in some contexts, and extremely difficult in others. Businesspeople have a pretty good idea how to judge the manufacturing process that yields […]