Workplace bullying worse in businesses lacking leadership: study
Employees that witness workplace bullying are just as likely to be impacted by it as those who are bullied, with such behaviour occurring most commonly in businesses with less constructive leadership.
Gen Y not difficult, Baby Boomers problematic in the workplace
Managers find Gen Y staff easier to work with than the challenge of Baby Boomers, according to research conducted by Leadership Management Australasia (LMA).
Managing employee-customer interaction
Getting the most out of the employee-customer encounter is essential for a business, and the first step to managing employee-customer interaction is measuring the customer experience. “Quality” is easy to measure and manage in some contexts, and extremely difficult in others. Businesspeople have a pretty good idea how to judge the manufacturing process that yields […]
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