#Customer Interaction
10 things every customer wants
Surprisingly, the best price and best value is at the bottom of the customer’s priority list. See what’s at the top.
The 5 types of ruthless salespeople
We’ve all been faced with unpleasant, pushy salespeople at one time or another. This is not to say that they’re all bad, but there are some who, dare I say, need a brutal reality check.
The legal risks of online customer feedback
More Australian businesses are allowing customers to post comments and feedback either on the business’ website or on their social media sites. With the benefits of customer interaction comes the risk of legal liability for customer comments on a business website.
Delivering great customer service via social media
It’s no secret that small businesses should be embracing social media as a great way to build relationships with their customers. Here’s some expert tips for delivering great service over social media.