#Customer Expectations
The link between realistic client expectations and healthy business relationships
Setting realistic expectations early promotes healthy business relationships. It discourages clients from expecting too much of you and being disappointed when you can’t deliver and also gives you more chances to exceed their expectations, especially when your product or service has a lot of promise.
Understanding unconscionable conduct
Unconscionable conduct is an action taken by an individual or business against a customer or potential customer that exploits a known disadvantage of that customer. Disadvantages may include, but are not limited to: age, mental capacity, physical capacity, financial capacity, linguistic ability and unequal bargaining power. Unconscionable conduct includes: selling the customer unsuitable goods or […]
Not by the Book
Sydney’s newest mega bookstore has defied conventions to create a unique shopping environment for its customers. Stuart Finlayson spoke to Books Kinokuniya’s Lisa Parker to find out what’s in store for Sydney’s booklovers. Retail is constantly changing, driven by more demanding customer expectations. This trend is particularly evident with booksellers. The industry that once comprised […]