Tag: Customer Care

The use of chatbots in mobile messaging will inevitably ‘usurp’ call centres as the norm in customer care but businesses must take care not to overstate the capabilities of their bots, according to Steven Fitzjohn, the regional vice president (APAC) at LivePerson. To better understand attitudes towards the use of chatbots in customer care, the […]

In a special guest post for Dynamic Business, Unimail’s Andrea Culligan looks at how she dealt with the rapid growth of her small business, and the lessons she’s learnt which allow her to see growth not as frightening, but exciting.