Tag · 2 stories
#Customer Care
Business Tech ◆
No bots about it: the technology that will inevitably become the norm in customer care
The use of chatbots in mobile messaging will inevitably ‘usurp’ call centres as the norm in customer care but businesses must take care not to overstate the capabilities of their bots, according to Steven Fitzjohn, the regional vice president (APAC) at LivePerson. To better understand attitudes towards the use of chatbots in customer care, the […]
James Harkness · 2 min
Growing ◆
Growth – the learning years
In a special guest post for Dynamic Business, Unimail’s Andrea Culligan looks at how she dealt with the rapid growth of her small business, and the lessons she’s learnt which allow her to see growth not as frightening, but exciting.
Guest Author · 2 min