#Australian Businesses
How can SMEs meet Australia’s growing challenges?
By Anna Crabb, General Manager of B Lab Australia & New Zealand “Australia is at risk of falling into a slow decline if no action is taken”. This is the stark warning from the recently released groundbreaking Australian National Outlook report from CSIRO and NAB, which draws on leading experts and extensive data analysis to forecast […]
There’s a 72% drop in face-to-face collaboration at work, so how can Australian businesses still harness group productivity?
By: Andy Hurt, Managing Director, Poly ANZ A single great idea can change the world, but it takes many hands and minds working together to turn that great idea into a reality. Looking at our workspaces today – this rings true. It’s rare to find an office now that isn’t open plan, designed to harness the power […]
Are Australian businesses already behind in the digitalisation game?
Top down transformation: the case for implementing digital management practices Byline: Mark Sands Digitise or die has become something of a mantra for businesses in recent years, in Australia and around the world. A plethora of rapidly evolving new technologies – mobile computing, artificial intelligence and machine learning, data analytics and the Internet of Things […]
Consumers prefer web chat for customer service
Web chat is the preferred channel for consumer customer service according to a new report from Fifth Quadrant.
The disconnect between social media and customer service
New study by Fifth Quadrant found that 70 percent of Australian companies are offering social media as a customer service channel, while only 31 percent of consumers are making any use of it.
The World Financial Crisis According to Julia Ross
Head of the largest ever woman-owned company to hit the stock market, recruitment expert Julia Ross shares her views on the world economic crisis. Global economic insecurity has Australian businesses asking themselves a number of important questions: how will it affect us? How bad is it going to get? How long will it last? And […]
Combat skills shortage with outsourcing and part-timers
Combating the skills shortage plaguing small and medium-sized businesses is tough. But if you want more free time and need staffing solutions for the skills shortage, it’s worth investing money in outsourcing and part-time employees. As a small business owner, you’ll probably be familiar with two scenarios symptomatic of staffing issues. One is the ubiquitous […]
Advertorial: Robot to the rescue for Melbourne company
Melbourne-based automation and robotics specialist, Andrew Donald Design Engineers helps its customers design automated processes to improve efficiency and productivity. Andrew Donald Design Engineers has a strong focus on research and development, and has claimed the Australian Government’s R&D Tax Concession through AusIndustry since 1998. One of the company’s most rewarding results was assisting an […]