Small Business
Dealing with a vague client? How to mitigate the potential frustration and come out on top
For the most part, people are very good at picking up on the verbal and visual clues that indicate another’s mood. For those in customer-facing positions – whether it is over the telephone, via digital communication or face to face – dealing with clients who aren’t entirely sure what they want is often unavoidable. Fortunately, there are a number of tell-tale […]
