Concentrix VP Monica Ryan reveals the high-ROI investment most SMEs get wrong

By Yajush Gupta · 8 October 2025 · Expert

Concentrix VP Monica Ryan reveals the high-ROI investment most SMEs get wrong

The Hidden Cost of Disconnected Business Teams

A surprising disconnect is costing SMEs millions in lost growth. Find out what top executive Monica Ryan says is the key to bridging the gap and unlocking success.

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Summary

There’s a disconnect between the C-suite and CX teams that’s costing businesses growth. Monica Ryan explains why bridging it matters more than you think

Tags: Investment