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Tiledesk: Customer service with AI agents

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Tiledesk is a powerful business tool that offers AI Agent and knowledge base solutions to automate customer service operations. With the ability to handle high volumes of customer inquiries, Tiledesk’s AI Agent is equipped with advanced Large Language Models (LLM) to provide precise and conversational responses. In addition, Tiledesk’s AI Agent can be easily integrated with existing knowledge bases, allowing for seamless support for both customers and employees.

One of the standout features of Tiledesk is its Gen AI-driven automation, which enhances service efficiency and revolutionizes customer engagement. Users can leverage ChatGPT-enhanced smart AI Agents or integrate their own LLM for personalized automation. The tool’s drag-and-drop interface eliminates the need for coding, enabling users to create, customize, and connect workflows effortlessly to shape customer interactions according to their preferences.

Business managers can benefit from Tiledesk’s Enterprise solutions, which are designed for high-scale, secure, and adaptable support operations. The platform offers on-premise deployment with Open Core for full control over data and privacy, as well as Single Sign-On (SSO) integration for enhanced security. Tiledesk seamlessly integrates with various tech stack components, including live agent consoles and VoIP systems, to provide cohesive customer support.

Furthermore, Tiledesk fosters collaboration and innovation through its open-source Community of AI Agents Creators and Conversation Designers. Users can join the Discord server for real-time discussions, contribute to the platform’s GitHub repositories, and access tutorials on the YouTube channel. The tool also offers AI Agents templates for users looking to gain a competitive edge in automation, with options for demo booking, product cards, customer feedback, and lead generation.

Overall, Tiledesk empowers business managers to leverage automation for excellent customer interactions, saving time and boosting sales. With a wide range of features, integrations, and community resources, Tiledesk is a comprehensive solution for businesses looking to enhance their customer service operations.

Tiledesk – Features

  • Automate customer service using AI Agents
  • AI Agent and Knowledge Base integration
  • LLM integration for enhanced service efficiency
  • No coding needed for creating, customizing, and connecting workflows
  • Enterprise customer service solutions powered by AI
  • On-premise deployment with Open Core for data control and privacy
  • Single Sign-On (SSO) Integration for enhanced security
  • Comprehensive support and training for easy onboarding

Tiledesk – Pricing

The Tiledesk tool offers a Sandbox plan for free forever with 1 seat and 200 conversations per month. The Basic plan is $180 monthly or $150 yearly with additional features. The Premium plan is $1,200 monthly or $1,000 yearly with even more features. There is also a Custom plan available with tailored features and support.

Visit tiledesk.com for more.

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Maziar Foroudian

Maziar Foroudian

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