eesel is a remote-first AI startup that turns a company’s scattered documentation into an accessible “Oracle.” Originally starting as a browser extension to organize tabs and history, eesel pivoted to become a powerful Retrieval-Augmented Generation (RAG) platform.
It addresses the “information silo” problem: employees spend hours searching for answers that already exist in Notion, Google Drive, or Slack. eesel indexes this external data and allows users to ask questions in plain English (e.g., “What is our travel policy?”), providing instant, cited answers without requiring data migration.
Core Technology: The “Oracle”
- Unified Indexing: eesel connects to virtually any SaaS tool (Confluence, Jira, Notion, Google Drive, Intercom) to create a searchable index of company knowledge.
- Privacy-First RAG: Unlike public chatbots that might absorb data, eesel emphasizes privacy. It acts as a processing layer; it retrieves the relevant snippet from your private docs and uses an LLM to synthesize an answer. It explicitly states that customer data is not used to train public models.
- Platform Agnostic: The AI lives where the user works. It functions as a Slack Bot, a Microsoft Teams app, or a browser extension, meaning employees don’t need to log into a separate portal to find answers.
- Public-Facing Agent: Beyond internal use, eesel can be deployed as a customer support widget (“Livechat AI”) on a company website, answering client queries based on public help centers or specific internal docs.
Company Profile
- Founder: Amogh Sarda (CEO).
- Headquarters: Remote-first (Roots in Europe and Australia).
- Funding: Backed by AirTree Ventures (Pre-Seed/Seed rounds).
- Traction: The original browser extension has over 100,000+ users, providing a massive distribution channel for their new AI products.
Key Use Cases
- Internal Helpdesk: Instead of pinging HR or IT, employees ask the eesel Slack bot questions like “How do I configure the VPN?” and get an instant guide drawn from the IT wiki.
- Support Deflection: For customer support teams, eesel drafts replies to incoming tickets by reading the history of past solved tickets and help articles, reducing response times.
- Onboarding: New hires can independently learn about company culture, acronyms, and processes by querying the “Oracle” rather than constantly interrupting their managers.
Why It Matters
As companies use more SaaS tools (average is 100+ per company), knowledge becomes fragmented. eesel solves the “Knowledge Management” crisis not by forcing everyone to use a new wiki, but by adding an intelligence layer on top of the tools they already use. It represents the shift from Search (finding a document) to Synthesis (getting an answer).
