Speed recognition software has proven to be an excellent investment for franchise Hell Pizza, as they are now able to manage the volume of calls they receive in an efficient, cost effective and flexible manner.
According to Hell Pizza managing director, Mike Hird, having a “single point of entry for all callers and a number that was easy to remember” has been a powerful mechanism for building the Hell brand.
With 53 percent of all business conducted over the phone, the pizza franchise was looking for a central system that would not only streamline all calls but engage with customers.
After adopting speech recognition software, Hird has noticed the difference in the business. They have increased productivity and improved their customer relations.
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