As retailers struggle to maintain profits in a tough economic climate, many are turning to outsourcing in an effort to cut costs and focus on core skills, according to independent market analyst firm, Datamonitor.
Datamonitor’s latest report, “Retailing in a Recession: The Opportunities for Outsourcing”, looks at the business processes retailers are outsourcing, and why. Report findings reveal companies in Western Europe and North America are looking to outsource technology and business processes, in a bid to cut down on staff and inventory.
“Many are looking to technology and services to help cut the cost of managing inventory, non-critical business processes and store operations says Christine Bardwell, retail technology analyst with Datamonitor.
According to Datamonitor, retailers will expect outsourcers to not only know the demands of the retail industry, but also the challenges of their particular retail sector. As such, a service provider must endeavour to understand the nature of the business in order to work in partnership with the retailer.
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