In today’s fast-paced business environment, delivering prompt and efficient customer support is paramount. Triviat is an AI-powered conversational platform designed to enhance customer interactions through voice agents and chatbots across multiple channels, including phone, email, chat, WhatsApp, and SMS. By automating routine inquiries, Triviat aims to improve operational efficiency and customer satisfaction.
Key Features
- Multichannel Support: Triviat enables businesses to engage with customers across various platforms, ensuring consistent communication.
- 24/7 Availability: The platform operates around the clock, providing continuous support without the need for human intervention.
- Multilingual Capabilities: Triviat supports over 50 languages, facilitating effective communication with a diverse customer base.
- Natural Language Processing: Utilizing advanced NLP, Triviat delivers human-like interactions, enhancing the quality of customer engagements.
- Seamless Agent Handover: For complex issues, Triviat ensures a smooth transition to human agents, maintaining conversation context.
Who is it for?
Triviat is tailored for businesses across various industries, including retail, e-commerce, hospitality, healthcare, and financial services. Its scalable solutions are suitable for both small enterprises and large organizations seeking to enhance their customer support operations.
Pricing
Triviat offers several pricing plans to accommodate different business needs:
- Starter Plan: Priced at €75 per month, this plan includes 150 call minutes and supports 30 languages.
- SMB Plan: At €185 per month, it offers 400 call minutes, support for 30 languages, and unlimited recordings.
- Premium Plan: For €375 per month, this plan provides 1,200 call minutes and additional agents.
Additional channels like Web Chat or WhatsApp are available starting from €25 per month each.
Final Thoughts
Triviat offers a comprehensive AI-driven solution for businesses aiming to streamline customer support and engagement. With its multichannel support, 24/7 availability, and multilingual capabilities, it caters to a wide range of industries. While the pricing may be a consideration for smaller businesses, the potential benefits in operational efficiency and customer satisfaction make Triviat a noteworthy option for organizations looking to enhance their customer service operations.
Visit triviat.com for more.
