As a business professional, you understand the importance of exceptional customer service in today’s competitive market. Tactful is a versatile and integrated platform designed to transform customer service operations at scale by providing a seamless blend of human touch and AI innovation. In this article, we will delve into the features of Tactful to help you determine if it is suitable for your business.
Features
- Omnichannel Customer Service: Tactful enables you to provide real-time assistance across multiple channels, ensuring quick resolutions and personalized support for customer queries.
- Marketing and Social Media Moderation: Monitor and respond to social media comments and messages efficiently with AI-driven tools, maintaining a consistent brand voice and timely engagement.
- Digital Sales: Convert more leads by offering instant responses to product inquiries, guiding buyers through the purchasing journey, and reducing cart abandonment.
- Helpdesk and Technical Support: Streamline workflows by centralizing and automating internal and external support requests, enabling teams to manage issues faster and more effectively.
- AI-Powered Automation: Tactful’s powerful no-code studio allows customer service teams to design, test, and deploy workflows effortlessly, eliminating complexity and boosting efficiency through drag-and-drop automation.
- Industry-Specific AI Models: Access AI models from leading providers like OpenAI, Azure, and Google to empower your business with proven, industry-specific solutions, allowing for faster deployment and easy configurations.
- Intelligent Routing: Tactful’s AI-driven routing directs interactions across voice and digital channels, reducing wait times and improving customer satisfaction by prioritizing high-priority inquiries.
- Multilingual Chatbots: Seamlessly engage customers in their preferred language with Tactful’s multilingual chatbots, delivering AI-powered support and enhancing customer satisfaction across multiple formats.
- Conversational Self-Service: Enable customers to resolve issues independently with AI-powered chatbots, providing 24/7 support, personalized experiences, and seamless handoff to live agents.
- Automation Across Customer Journey: Automate routine tasks across customer service operations to reduce manual work, free up teams for high-value interactions, and unify systems for a seamless customer experience.
- Integrations: Connect with over 1,000 apps using Tactful’s no-code platform or open APIs, enabling seamless transformation of customer service operations and boosting team productivity and customer satisfaction.
- Informed Supervisors: Real-time monitoring, performance insights, and coaching tools empower supervisors to track interactions, monitor agent performance, and optimize resource allocation for improved operations.
- System Admins: Tactful provides a secure, scalable platform with seamless integration capabilities, detailed logs, and monitoring tools that simplify system maintenance and safeguard sensitive data.
- Partner Program: Join Tactful’s partnership program to leverage innovative solutions, expand your network, and co-create impactful solutions that drive success for your clients.
In conclusion, Tactful offers a comprehensive solution for businesses looking to enhance customer service operations through AI-powered automation, integrated platforms, and industry-specific AI models. Whether you’re looking to boost productivity, streamline workflows, or improve customer satisfaction, Tactful could be the tool you need to transform your contact centre operations.
Pricing
Engage Essentials plan offers 1-10 seats with a range of features including automation, AI chatbot, and historical analytics. Engage Enterprise plan is for 10+ seats with additional perks like premium support and extended data retention. Addons available for both plans for extra features.
Visit tactful.ai for more.
Keep up to date with our stories on LinkedIn, Twitter , Facebook and Instagram.
