Heidi Health is an Australian health-tech company building the “AI medical resident” for doctors. Its core product is an ambient AI scribe that listens to patient consultations (in-person or telehealth) and automatically generates clinical notes, referral letters, and patient summaries.
Unlike legacy dictation tools (which require commands like “period,” “new paragraph”), Heidi uses generative AI to “listen and understand” the context of the conversation, extracting medical meaning and formatting it into structured documents without human intervention. This aims to eliminate the “pajama time” doctors spend writing notes after hours.
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Core Technology: Ambient Clinical Intelligence
- Ambient Listening: The software runs in the background on a laptop or phone. It captures the dialogue between doctor and patient in real-time.
- Generative Documentation: It instantly converts the raw transcript into clinical formats (e.g., SOAP notes, admission notes, discharge summaries).
- Customization: Doctors can teach Heidi their specific writing style or create custom templates for niche specialties (e.g., “Psychiatry Initial Intake” vs. “GP Standard Consult”).
- Compliance: Built with a “privacy-first” architecture, it is fully compliant with HIPAA (USA), GDPR (Europe), and Australian Privacy Principles (APP). It does not retain audio recordings after processing (unless configured otherwise for training/audit).
Company Profile
Founders: Dr. Thomas Kelly (CEO, former Vascular Surgery Registrar), Waleed Mussa (CFO), and Yu Liu (CTO).
Headquarters: Melbourne, Australia.
Funding: Raised approx. $65M USD in Series B funding (recent rounds led by Point72 Ventures), following a $16.6M USD Series A. Backed by major investors including Blackbird, Headline, and AirTree.
Traction: Used by thousands of clinicians globally; the platform supports over 30 languages.
Key Use Cases
- Use Case: GP/Primary Care
- Description: Automates the routine “SOAP” notes for dozens of daily patients, saving 1-2 hours of admin time per day.
- Use Case: Specialist Referrals
- Description: Automatically generates detailed referral letters to other specialists based on the conversation, including patient history and symptoms.
- Use Case: Mental Health
- Description: Captures long, complex psychiatric consultations and synthesizes them into coherent mental status exams and progress notes.
Why It Matters
Physician burnout is at an all-time high, with administrative burden cited as the #1 cause. By automating the non-clinical work (documentation), Heidi Health attempts to restore the doctor-patient relationship, allowing clinicians to look their patients in the eye rather than typing into a screen.
