In today’s competitive business landscape, providing exceptional customer service is key to retaining customers and driving growth. DeskDingo is a versatile customer support tool that aims to streamline your support processes and enhance the overall customer experience.
Features
- Unified Inbox: DeskDingo’s unified inbox brings all customer interactions into one centralized hub, making it easier for your support team to collaborate and ensure no query goes unanswered. This feature helps in providing consistent and top-notch support to your customers.
- Live Dashboard: Gain valuable insights into your audience, customer support team, and track key metrics with DeskDingo’s intuitive dashboard. The real-time snapshot of live chats, support agents, and website visitors allows you to optimize your customer experience effectively.
- AI Bot: Let DeskDingo’s AI Bot handle customer inquiries on your behalf. The AI Bot can call custom functions, read and learn from your knowledge base, and initiate the transfer to a support agent if needed. You can monitor the AI Bot’s conversations and take over at any time, making customer interactions more efficient.
- Knowledge Base: Maintaining a knowledge base within DeskDingo offers multiple advantages. It enables customers to help themselves, provides internal resources for support agents, and allows the AI Bot to answer customer queries autonomously. This feature saves time and enhances the overall customer experience.
DeskDingo is a comprehensive customer support tool that can significantly improve your support processes and help in driving customer loyalty. Whether you are a small business or a large enterprise, DeskDingo’s features can be tailored to meet your specific needs and enhance your customer service operations.
Pricing
DeskDingo offers a free forever plan with unlimited seats, chats, and websites. Additional features like unlimited history and ad removal can be added for $5 per seat, while an AI bot and drafts are available starting from $0.01 per message.
Visit deskdingo.com for more.
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