Canny’s Autopilot is an AI-powered feature designed to streamline feedback management for businesses. By automating the collection, organization, and analysis of customer insights, Autopilot aims to enhance product development and customer satisfaction.
Key Features
- Automated Feedback Collection: Autopilot integrates with platforms such as Intercom, Help Scout, Zendesk, and Gong to automatically gather feedback from various customer interactions.
- Feedback Organization and Deduplication: The tool identifies and merges duplicate feedback, ensuring a clean and organized feedback board.
- Smart Replies: Autopilot can automatically respond to feedback with follow-up questions, helping to uncover deeper insights and making users feel heard.
- Comment Summaries: The feature summarizes lengthy comment threads, highlighting key points to quickly understand user needs.
Who Is It For?
Autopilot is tailored for product teams, customer support departments, and businesses seeking to efficiently manage and act upon customer feedback. Its integrations with various platforms make it suitable for organizations already using tools like Intercom, Zendesk, and Gong.
Pricing
Autopilot operates on a credit-based system, with each action consuming a specific number of credits. For example, processing a text conversation or app review uses one credit, while an audio call transcript requires five credits. Credits are priced at $0.10 each, and plans include a monthly allotment:
- Free: 25 credits/month
- Starter: 100 credits/month
- Growth: 500 credits/month
- Business: Custom allocation
Additional credits can be purchased in blocks of 100.
Final Thoughts
Canny’s Autopilot offers a comprehensive solution for automating feedback management, integrating seamlessly with various customer interaction platforms. Its features are designed to save time and provide valuable insights, making it a potential asset for businesses aiming to enhance their product development processes.
Visit canny.io/features/autopilot for more.
