In today’s competitive business landscape, understanding customer feedback is crucial for making informed decisions that drive business success. Kimola is a powerful tool that allows businesses to turn customer feedback into valuable market research insights.
Features
- Integrations: Seamlessly integrate Kimola with platforms like Tripadvisor, Amazon, Google Business, and more to analyze customer feedback from a variety of sources.
- Open-Ended Survey Analysis: Uncover hidden insights behind survey questions and understand genuine customer needs by analyzing unstructured feedback.
- Product Feedback Analysis: Identify key trends and understand user needs to make strategic improvements that elevate business success.
- E-commerce Feedback Analysis: Gain valuable insights into e-commerce operations to better understand customer needs and make informed decisions.
- Social Feedback Analysis: Analyze social media feedback to uncover customer opinions and make informed decisions based on public sentiment.
- User Experience (UX) and Customer Experience (CX) Research: Explore user patterns, identify pain points, and uncover areas for improvement to enhance brand customer experience.
Kimola offers a seamless research process without the need for AI training, making it easy to classify customer feedback based on context. Save time on reporting with ready-to-present file exports in Excel, PDF, and PowerPoint formats.
With Kimola Analytics, businesses can track customer feedback on various platforms and conduct quantitative research, while Kimola Cognitive allows for qualitative analysis of customer feedback to calculate Net Promoter Scores (NPS) and more.
Kimola is trusted by marketing and research professionals worldwide, with 17 Fortune 500 companies already using the tool. 60% of users purchase a third report on Kimola to enhance customer experience, highlighting its effectiveness in driving business growth.
Pricing
Kimola offers pricing plans based on conversation, keyword, and query limits, with support options included. Plans include Basic, Starter, Business, and Custom options, with monthly or yearly billing options available. Prices range from $18 to custom pricing based on volume and features.
Visit kimola.com for more.
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