Work management platform monday.com launches native AI agents that can draft campaigns, qualify leads and process requests under human supervision, no technical background required.
monday.com has announced the most significant change in its history, transforming from a work management platform into an AI Work Platform where people and agents work together to get work done.
The New York and Tel Aviv-based company revealed the transformation on May 6, positioning AI agents at the centre of its platform. These agents are built natively into monday.com and can be configured, deployed and directed by any team member, regardless of technical background.
“Our customers are running real businesses in a world that’s changing fast, and they need a platform built for that reality,” said Roy Mann, co-founder and co-CEO of monday.com. “So we built it. monday.com is now a place where people and agents work side by side. The real measure of a platform isn’t what it does, it’s what it lets people do. When you put the right technology in someone’s hands, their sense of what they can accomplish, and even who they are at work, begins to change. That’s already the response we’re hearing from customers.”
The company describes this as an elevation of its mission, creating a place where people and agents collaborate across every team, every department and every type of business. monday.com agents draw on live data across departments, workflows and priorities to plan, coordinate and execute inside the same permissions, security and governance frameworks organisations already trust.
Closing the execution gap
The platform addresses what monday.com identifies as one of the most pressing challenges facing organisations today: the gap between AI investment and AI impact.
Whilst enterprises have broadened AI access by 50%, only 25% have moved 40% or more of their experiments into production, and just 34% of companies are using AI to transform their businesses deeply. monday.com aims to close that gap by embedding AI directly into workflows teams already rely on.
“This is the biggest change in the history of our company, and we’re going all-in on the new vision,” said Eran Zinman, co-founder and co-CEO of monday.com. “We have 250,000 customers running their business on monday.com, and we owe them more than another AI feature. We owe them a platform built for what comes next, and that’s what we’re launching today.”
AI agents meet workflows
The AI agents can perform a wide range of tasks under human supervision. Capabilities include drafting campaigns, qualifying leads, closing support tickets, onboarding new hires and processing purchase requests, operating 24/7 whilst maintaining human oversight.
The approach emphasises the combination of agents and humans working together. At monday.com, the company believes AI’s real power comes from this collaboration, describing it as what makes AI real across an organisation.
The agents access live data across every department, enabling them to plan, coordinate and execute tasks whilst operating within existing security parameters. This integration allows organisations to deploy AI capabilities without rebuilding governance structures or compromising data security.
The launch expands monday.com’s AI ecosystem with one-click connectors to leading AI platforms, including Anthropic’s Claude, Microsoft 365 Copilot and OpenAI’s ChatGPT. These integrations give customers flexibility to bring their preferred AI tools into existing workflows.
Additional capabilities include access to multiple large language models through monday’s AI Platform Gateway, new AI-powered development tools in monday vibe, and a redesigned mobile app. The mobile experience brings Sidekick and agents together in one place, enabling teams to orchestrate and execute work from anywhere.
Built for real businesses
The transformation reflects monday.com’s perspective on the future of software-as-a-service platforms. The company positions the next phase of SaaS as being defined by which platforms turn AI into real outcomes reliably, at scale, for every team in every kind of business.
With over 250,000 customers worldwide using the platform, monday.com describes the transformation as a response to the needs of organisations running real businesses in a rapidly changing environment. The company has rebuilt its entire platform around this vision rather than adding AI features to existing infrastructure.
The AI Work Platform encompasses monday.com’s full product suite, from work management and CRM to service and development tools. Every product runs on the same AI layer, automating tasks, running workflows and enabling teams to deliver more with less effort.
The company emphasises that AI agents don’t just assist on the platform, they execute. This distinction positions monday.com as moving beyond AI tools that provide suggestions or automate simple tasks, instead offering agents that can complete complex workflows independently whilst remaining under human supervision.
For organisations evaluating the transformation, the platform maintains compatibility with existing monday.com workflows whilst adding agent capabilities. Teams can continue using familiar processes whilst gradually integrating AI agents into their operations.
The announcement represents a significant strategic bet for monday.com, committing the company’s resources and development focus to AI-human collaboration as the defining characteristic of modern work platforms. The success of this approach will likely influence how other work management platforms integrate AI capabilities in coming years.
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