Home topics news News News Meta is giving SMEs a game-changing tool, and it’s free Yajush Gupta March 10, 2025 You can easily set up business AIs to respond instantly to customers, free your team from repetitive tasks, and help convert more leads, faster. Meta recently launched a game-changer for small and medium enterprises: free AI-powered customer service bots on Instagram, Facebook, and coming soon to WhatsApp. Meta’s VP of Business AI Clara Shih in a linkedIn post mentioned how this technology is disrupting for SMEs and evening the playing field. What’s the deal? Meta’s new AI is arriving to help businesses by answering customer queries 24/7 on social media. Imagine never having to worry about responding to queries on Facebook or Instagram again—this AI does it all, from chat to shopping assistance, all for free during Meta’s pilot period. Clara Shih calls this a “crazy cool moment,” with AI now accessible to customers and businesses alike. Thanks to Meta’s Llama technology (which has been downloaded over 800 million times across the globe), the AI is already up and running, answering in real-time on everything from sizing queries to shipping details. For small businesses, whether a local café, an Etsy shop, or a small boutique, the technology is a game-changer. Meta is offering the kind of AI tools that big corporations have, but without the big tech teams. “Larger companies have IT employees working all day on AI,” Shih explains, “but small businesses don’t have to.” With 600 million daily